Privacy Policy

Wellness Medicine Center X / WellnessMedX (“WellnessMedX,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy applies to information collected when you:

• Visit wellnessmedx.com or another website, landing page, or online form operated by or on behalf of WellnessMedX.
• Request an introductory call, appointment, service, or additional information.
• Submit a patient onboarding, laboratory, wellness, intake, or consent form.
• Communicate with us through telephone calls, voicemail, email, text messaging, website forms, or another approved communication method.
• Receive WellnessMedX services in person or through telehealth when appropriate and legally permitted.
• Otherwise interact with WellnessMedX, our authorized personnel, or service providers acting on our behalf.

This Policy addresses information associated with our public website, landing pages, forms, appointment requests, scheduling tools, customer relationship management systems, administrative communications, laboratory onboarding, and related patient-support activities.

The information we collect depends on how you interact with WellnessMedX and which services, forms, or communication methods you choose to use.

Personal and Contact Information

We may collect information such as:

• Full legal name, first name, and last name
• Date of birth
• Mailing or residential address
• Street address, city, state, and postal code
• Telephone or mobile phone number
• Email address
• Preferred communication method
• Preferred time to be contacted

Appointment, Inquiry, and Service Information

We may collect information related to:

• Requested services and areas of wellness interest
• Introductory call requests
• Appointment requests, dates, and times
• Scheduling preferences and availability
• Preferred laboratory or blood draw locations
• Referral information
• Customer-care questions and support requests
• Communications with our administrative, patient-support, or clinical team

Submitting an introductory call request does not mean that an appointment has been confirmed. An appointment is considered scheduled only after it is booked through an authorized WellnessMedX scheduling calendar or created and confirmed by a WellnessMedX team member.

Health, Wellness, and Laboratory Information

When voluntarily provided or collected in connection with requested services, we may receive information such as:

• Health and wellness history
• Symptoms, concerns, goals, or areas of interest
• Medication and supplement information
• Laboratory orders, testing information, or results
• Treatment, wellness, or service interests
• Information provided during an evaluation
• Provider or patient-support notes
• Uploaded documents and records
• Information used to evaluate whether a service may be appropriate

Please do not submit unnecessary medical, financial, identity, or other sensitive information through a general website contact form.

Identity Verification Information

Certain laboratory, patient onboarding, safety, record-matching, or identity-verification processes may require information such as:

• A driver’s license
• A government-issued photo identification document
• An uploaded PDF, PNG, JPG, or JPEG file
• Information reasonably necessary to verify identity or match records

Payment and Transaction Information

When you purchase a service or make a payment, information may be processed through an authorized payment provider. Depending on the payment system used, WellnessMedX may receive limited transaction information such as:

• Payment status
• Transaction date
• Amount paid
• Billing contact information
• Limited payment-method details

WellnessMedX may not directly receive or retain complete payment-card information when payment is processed through an independent payment provider.

Communication Information

We may collect or maintain information contained in:

• Website and online form submissions
• Email messages
• Telephone call or voicemail information
• Text messages
• Customer-service communications
• Appointment and laboratory coordination messages
• Communication preferences
• Consent, subscription, and opt-out records

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited and website interactions
• Referring website or source
• Dates and times of website activity
• General location information derived from an Internet Protocol address
• Cookie, analytics, or similar technology information

WellnessMedX may use information when reasonably necessary to:

• Respond to inquiries and requested communications
• Contact individuals who request an introductory call, appointment, or information
• Coordinate, schedule, confirm, modify, or manage appointment requests
• Send appointment confirmations, reminders, and scheduling updates
• Complete patient registration and onboarding processes
• Verify identity and match records when appropriate
• Coordinate laboratory orders, blood draws, testing, and related instructions
• Communicate preparation requirements, process information, and appropriate next steps
• Provide requested healthcare, wellness, or patient-support services
• Support provider-guided evaluations and personalized care planning when appropriate
• Maintain administrative, clinical, financial, consent, and communication records
• Process payments and maintain transaction records
• Provide customer care and respond to questions or concerns
• Send authorized service-related email, telephone, or text communications
• Improve website content, functionality, accessibility, and user experience
• Monitor website performance and understand how visitors use our website
• Maintain website, system, account, and information security
• Detect, investigate, or prevent misuse, fraud, unauthorized activity, or security concerns
• Meet legal, regulatory, licensing, professional, contractual, tax, accounting, or recordkeeping obligations
• Protect the rights, safety, property, or operations of WellnessMedX, our patients, personnel, service providers, or others
• Carry out another purpose disclosed when information is collected or otherwise authorized by you

We will request additional authorization or consent when required by applicable law before using information for a materially different purpose.

WellnessMedX may communicate with you by telephone, email, or text message when you provide your contact information, request communication, submit an inquiry, complete an onboarding form, schedule an appointment, or otherwise authorize or initiate communication.

Non-Marketing Text Messages

When you voluntarily provide a mobile phone number and check an applicable text-message consent box, you authorize WellnessMedX to send non-marketing text messages related to matters such as:

• Inquiry and form-submission acknowledgments
• Introductory call coordination
• Appointment confirmations and reminders
• Scheduling and rescheduling updates
• Laboratory onboarding
• Blood draw and laboratory coordination
• Testing-process or service-related updates
• Requested customer-care communications

You may also request assistance or update communication preferences using the contact information listed at the end of this Policy.

Opting out of text messages does not prevent WellnessMedX from contacting you through another authorized or legally permitted communication method when appropriate. We may send one final message confirming that an opt-out request was received.

Marketing Communications

WellnessMedX will obtain any additional consent required by applicable law before sending marketing or promotional text messages.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting WellnessMedX.

We may disclose information only when reasonably necessary for the purposes described in this Privacy Policy, when you direct or authorize us to do so, or when otherwise permitted or required by applicable law.

Providers and Authorized WellnessMedX Personnel

Information may be made available to:

• WellnessMedX healthcare providers
• Authorized clinical personnel
• Administrative and scheduling personnel
• Patient-support and customer-care personnel
• Other authorized individuals involved in providing or coordinating requested services

Laboratories and Healthcare Service Partners

When appropriate, authorized, or legally permitted, information may be provided to:

• Clinical laboratories
• Blood draw providers
• Laboratory-ordering or processing partners
• Healthcare professionals
• Pharmacies
• Medical service providers
• Other healthcare or wellness service partners involved in requested services

Technology and Operational Service Providers

WellnessMedX may use authorized vendors and service providers that support functions such as:

• Website and landing-page hosting
• Website forms and patient onboarding
• Customer relationship management
• Scheduling and appointment reminders
• Email delivery
• Telephone and text-message communications
• Electronic signatures
• File storage
• Payment processing
• Information technology and cybersecurity
• Website analytics
• Administrative and customer support

These providers may receive information only as reasonably necessary to perform services for WellnessMedX and subject to applicable agreements, restrictions, and legal requirements.

Legal, Regulatory, and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal obligations
• Respond to a subpoena, court order, legal request, government inquiry, or regulatory process
• Meet licensing, professional, reporting, or recordkeeping requirements
• Protect patient or public safety
• Investigate suspected fraud, abuse, unlawful activity, or a security incident
• Protect the rights, safety, property, systems, or operations of WellnessMedX or others
• Establish, exercise, or defend legal rights

Business Changes

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale, transfer of assets, or similar business transaction, subject to applicable privacy and legal requirements.

At Your Direction or With Your Authorization

We may disclose information to another person or organization when you request or authorize the disclosure.

For example, a WellnessMedX onboarding process may provide a separate optional authorization allowing you to request that laboratory results be released to a designated recipient.

WellnessMedX does not sell mobile phone information.

WellnessMedX does not disclose mobile phone numbers, text-message opt-in information, or text-message consent records to third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to technology providers, communication providers, vendors, or subcontractors only as reasonably necessary to support WellnessMedX communications, customer care, scheduling, patient support, technology operations, or text-message delivery.

Text-message originator opt-in information and consent information will not be sold or provided to third parties for their own marketing purposes.

WellnessMedX does not sell personal information to third parties for their own direct marketing purposes.

We do not sell patient inquiry information, laboratory onboarding information, government-issued identification, mobile phone numbers, or text-message consent information for third-party marketing.

Certain website analytics, advertising, cookie, or similar technologies may be treated as “sharing” under some privacy laws depending on how those technologies are configured and used.

When required by applicable law, WellnessMedX will provide appropriate notices, privacy choices, or legally required methods for submitting an opt-out request.

WellnessMedX and authorized technology providers may use cookies, pixels, analytics tools, local storage, and similar technologies to:

• Operate and maintain website functionality
• Remember preferences
• Understand website activity
• Measure website performance
• Improve website content and navigation
• Detect technical problems
• Support website and system security
• Evaluate outreach, advertising, or campaign performance

Your browser or device settings may allow you to block, restrict, or remove certain cookies. Disabling cookies may affect the availability or functionality of portions of the website.

Browser-based “Do Not Track” signals are not interpreted consistently across the internet. Where applicable law requires WellnessMedX to recognize a valid opt-out preference signal, we will take reasonable steps to process that signal as legally required.

WellnessMedX retains information for the period reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Respond to inquiries and provide requested services
• Maintain appropriate administrative, financial, consent, communication, or clinical records
• Meet legal, licensing, professional, tax, accounting, contractual, or regulatory obligations
• Resolve concerns or disputes
• Enforce applicable agreements
• Maintain security and prevent misuse
• Establish, exercise, or defend legal rights

Retention periods vary depending on the type of information, how the information was collected, why it is maintained, and applicable legal or professional requirements.

WellnessMedX uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

If you believe information submitted to WellnessMedX may have been accessed or used improperly, please contact us using the information at the end of this Policy.

California residents may have privacy rights under applicable California law.

Depending on the law, whether WellnessMedX is subject to the applicable provision, the type of information involved, and whether an exemption applies, rights may include the ability to:

• Request information about categories of personal information collected
• Request access to certain personal information maintained about you
• Request correction of certain inaccurate personal information
• Request deletion of certain personal information
• Request information about categories of sources from which information was collected
• Request information about purposes for collecting, using, or disclosing information
• Request information about categories of recipients that receive information
• Opt out of certain sales or sharing of personal information when the right applies
• Limit certain uses or disclosures of sensitive personal information when the right applies
• Receive equal service without unlawful discrimination for exercising applicable privacy rights

Certain information may be excluded from some consumer privacy rights because it is governed by healthcare privacy laws, maintained as medical information, subject to another legal framework, needed to meet a legal obligation, or otherwise exempt under applicable law.

To submit an applicable privacy request, contact WellnessMedX using the information below and include “Privacy Request” in the subject line of your email.

We may need to verify your identity before completing a request. An authorized agent may submit a request when permitted by law and when applicable authorization and verification requirements are satisfied.

The general WellnessMedX website is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through general website services without legally required authorization.

Certain services may be available to minors only when clinically appropriate, legally permitted, and completed with the involvement, consent, or authorization of a parent, legal guardian, or other authorized representative when required.

The WellnessMedX website may contain links to or integrate with independent websites, laboratories, scheduling systems, payment services, communication platforms, maps, social media platforms, or other services operated by third parties.

WellnessMedX does not control the independent privacy, security, content, or information practices of third-party services.

Review the privacy policy and applicable terms of each third-party service before submitting information directly to that service.

Do not use the WellnessMedX website, website forms, email, voicemail, appointment-request forms, or text messaging for a medical emergency.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.

WellnessMedX may update this Privacy Policy periodically to reflect changes in:

• Services and business operations
• Website features and online forms
• Communication practices
• Technology and service providers
• Privacy or security practices
• Legal, regulatory, or professional requirements

An updated Policy will be posted on this page with a revised effective or “last updated” date.

Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the revised Policy to the extent permitted by applicable law.

Questions about this Privacy Policy, communication preferences, or an applicable privacy request may be directed to: